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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I have a Brother printer J4700 that tells me I have no

Customer Question

I have a Brother printer J4700 that tells me I have no internet connection. What do I need to do to get mt wireless printer to print?
JA: Can you guesstimate how old your Brother is? And just to clarify, what's the exact model?
Customer: about 2 years old
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC
JA: How long has this been an issue? What happened right before this popped up?
Customer: It has been a couple of weeks. We were scammed and since then it hasn't worked. I use windows.
JA: Anything else you want the printer expert to know before I connect you?
Customer: No
Submitted: 24 days ago.
Category: Printers
Expert:  Kelly Scriven replied 24 days ago.

Hello, my name is ***** ***** I will try to assist you with your printer today.

Can you tell me what version of Windows you are running? Windows 10 / 8/8.1/ 7 / Vista / XP.

When you say you were "scammed," can you tell me what you mean by being scammed?

Have you tried reinstalling the software and drivers?

I await your reply.

Thanks,

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