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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Want to RESTORE back a few months to get what I used to

Customer Question

want to RESTORE back a few months to get what I used to have
JA: What's the make/model number of your printer? How old is it?
Customer: hplaptop -hold on pq10903517-ht142000100-759189-001v03
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: pc
JA: How long has this been an issue? What happened right before this popped up?
Customer: 2 days ago a screen said don't shut comp we are changing something and on came these windows I am not aware of
JA: Anything else you want the printer expert to know before I connect you?
Customer: estore or refresh key
Submitted: 27 days ago.
Category: Printers
Expert:  arsufi2002 replied 27 days ago.

Hi,

My name is ***** ***** of the expert in computer category. I would like to assist you with your issue and would be your next active expert..

Please let me know when you are back..

Expert:  arsufi2002 replied 27 days ago.

Could you mention why you want to restore? (Would like to know your real concern)

Expert:  arsufi2002 replied 26 days ago.

Hello sir,

Didn't find you back..

Let me know you are still waiting for answer