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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5076
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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When I TRY TO OPEN MY HP CENTER, THE COMPUTER TELLS ME THAT

Customer Question

When I TRY TO OPEN MY HP CENTER, THE COMPUTER TELLS ME THAT THE INSTALLATION OF MY HP PRINTER IS NOT CORRECT. WOULD YOU HELP ME COMPLETE IT PLEASE
JA: Can you guesstimate how old your HP is? And just to clarify, what's the exact model?
Customer: IT'S A PRINTER HP PHOTOSMART PLUS B209a-m, a gift of my brother-in-law 5 years ago.
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC; 64-bits
JA: How long has this been an issue? What happened right before this popped up?
Customer: I just bought my new computer yesterday. It's a ASUS computer. first I installed Norton Security Deluxe. When I noticed that the antivirus cannot allow my device to install HP Printer, I uninstalled it ant succeeded downloading and install HP. Now I can just print but to scan I have to open the HP center. That I cannot succeed.
JA: Anything else you want the printer expert to know before I connect you?
Customer: No, that is the only problem
Submitted: 7 months ago.
Category: Printers
Expert:  arsufi2002 replied 7 months ago.

Hi,

My name is ***** ***** of the expert in computer category. I would like to assist you with your issue and would be your next active expert..

Please let me know when you are back..

Expert:  arsufi2002 replied 7 months ago.

By the way, what connection method is used to connect printer?

(USB / Wireless)

Expert:  arsufi2002 replied 7 months ago.

Hello sir,

Didn't find you back..

Let me know you are still waiting for answer