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Richard
Richard, Technician
Category: Printers
Satisfied Customers: 34666
Experience:  Printer and scanner problem resolver for over 15 years
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THE Wps ACCESS POINT DOES NOT APPEAR ON THE PRINTER SCREEN,

Customer Question

THE Wps ACCESS POINT DOES NOT APPEAR ON THE PRINTER SCREEN
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: BRAND NEW PIXMAMX920
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC
JA: How long has this been an issue? What happened right before this popped up?
Customer: TRYING TO DO INITIAL SET UP
JA: Anything else you want the printer expert to know before I connect you?
Customer: I DO ALSO HAVE IT CONNECTED VIA WIRE SHOULD I DISCONNECT THAT
Submitted: 5 months ago.
Category: Printers
Expert:  Richard replied 5 months ago.

Hi there and welcome

Can you remove the power to the printer and the wifi power ass well as disconnect the wire.

Then wait 5 minutes, and connect the power to the wifi router and wait 5 minutes

Then connect the power to the printer and tell me if it now sees it please.

Customer: replied 5 months ago.
I'm sorry I didn't think we were connecting. I've left but I will try that. Thank you
Expert:  Richard replied 5 months ago.

ok, let me know the results please.

Customer: replied 5 months ago.
Well I'm gone won't be back to the printer for an hour. Sorry. We can just disconnect the help.
Expert:  Richard replied 5 months ago.

ok, let me know when you have done the instructions please

Customer: replied 5 months ago.
Ok will do. Thank you
Expert:  Richard replied 5 months ago.

you're welcome

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