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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5072
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Its offline an I don't know how to get it to print, its an

Customer Question

its offline an I don't know how to get it to print
JA: What's the make/model number of your printer? How old is it?
Customer: its an hp I buy my ink on line I think u have me reg
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: pc don't know what an os is
JA: How long has this been an issue? What happened right before this popped up?
Customer: I came home from being gone a month when I called cable it had been out 10 days and they came yesterday they told me my wirless was no good I put in a new Belkin and it still is offline
JA: Anything else you want the printer expert to know before I connect you?
Customer: i don't think so
Submitted: 4 months ago.
Category: Printers
Expert:  Richard replied 4 months ago.

Hi there and welcome

How are you connecting to the printer, via wireless or a USB cable?

Please let me know