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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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My printer prints but wont scan after installing windows 10,

Customer Question

my printer prints but wont scan after installing windows 10
JA: What is the machine's exact make and model? And can you guesstimate how old it is?
Customer: inageclass mf3010
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC 465 GB 14393.447 os
JA: How long has this been an issue? What happened right before this popped up?
Customer: about 2months after upgrading to windows 10
JA: Anything else you want the printer expert to know before I connect you?
Customer: no
Submitted: 1 month ago.
Category: Printers
Expert:  Bhavik Joshi replied 1 month ago.

Hi, I'm Bhavik. Welcome to JustAnswer. I'm reviewing your question now, and will reply back ASAP.

Expert:  Bhavik Joshi replied 1 month ago.

Please install latest drivers from here and then try scanning it once again.

http://www.canondriver.net/tag/windows-10-64bit-driver-canon-mf3010/

Customer: replied 1 month ago.
that did not help thank you for nothing
Expert:  Cody replied 1 month ago.

Can I remotely connect to your computer, so I can troubleshoot this issue with you?