I'm sorry about the issue. What's the exact model of your router?
Do you also have a laptop / wireless computer that is currently connected via wireless? If so, does it have Windows xp, vista, or 7, 8, 10, or Mac? Please reply at the box below. Thank you.
Please check at the back / bottom of your router for the model of it. Also, do you see any password ***** key / passphrase at the back / bottom of your router?
Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,