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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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It jumps to "Manual" when it should be on "Tray 1." On of

Customer Question

It jumps to "Manual" when it should be on "Tray 1." On of you fixed it last week but it didn't stay.
JA: What's the make/model number of your printer? How old is it?
Customer: About a year.
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: Pc and windows 10
JA: How long has this been an issue? What happened right before this popped up?
Customer: several weeks. One of your techs took over my computer last week and got it running, but with no input from me, I tried printing tonight and it jumps to "paper" when I click print. Of course, it won't print becaue it is confused as to whee the paper is.
JA: Anything else you want the printer expert to know before I connect you?
Customer: I just talked ot one a few minutes ago and he sent me somethingthat I tried to print out an, of course I couldn't. I'm on my wife's computer now. I tried to print out his instructions on her machine, but I must have had something wrong becsue I didn't get hisnotes.
Submitted: 27 days ago.
Category: Printers
Expert:  Kevin T replied 27 days ago.

How's it going.
Let me read of your question. Give me a minute.

Expert:  Kevin T replied 27 days ago.

Hi

Sorry to hear this.

Would you like me to connect and resolve?