How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask John Your Own Question

John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5072
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
23822421
Type Your Printers Question Here...
John is online now
A new question is answered every 9 seconds

Please hel me to connect my printer to my pc, pixmamx490

Customer Question

please hel me to connect my printer to my pc
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: pixmamx490 brandnew
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: dell pc
JA: How long has this been an issue? What happened right before this popped up?
Customer: I just started the printer
JA: Anything else you want the printer expert to know before I connect you?
Customer: no tank you
Submitted: 2 months ago.
Category: Printers
Expert:  Viet - Printer Tech replied 2 months ago.

Hi,

I'm sorry about the issue. Is there any error or message?

Have you tried anything?

Is the printer able to copy yet (not printing yet)?

Does your Dell PC have windows xp, vista, or 7 or 8 or 10?

Please reply at the box below. Thank you,

Customer: replied 2 months ago.
its windows 10 I tried connecting to it but it wont let me
Customer: replied 2 months ago.
Expert:  Viet - Printer Tech replied 2 months ago.

Did you install any Canon printer driver / software?

Expert:  Viet - Printer Tech replied 2 months ago.

Were you able to install the ink cartridges yet?

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,