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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5072
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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My scanner isn't passing the paper through and then says

Customer Question

my scanner isn't passing the paper through and then says "next page?"
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: MFC-L27400W maybe a year
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC and windows 10, it worked this a.m but now doesn't want to
JA: How long has this been an issue? What happened right before this popped up?
Customer: nothing I got my documents and wanted to scan them, put them in the holder and pressed scan, tofile, and then go but it didn't try to take up the pages. the computer thouught it was scanning because it made 2 pdf documents that are blank
JA: Anything else you want the printer expert to know before I connect you?
Customer: no just HELP
Submitted: 3 months ago.
Category: Printers
Expert:  Kevin8472 replied 3 months ago.

How's it going.
Let me read of your question. Give me a minute.

Expert:  Kevin8472 replied 3 months ago.

Hi

Can you give me the serial number please?