Hi, I'm Sudipto. Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP
Did you check the paper settings on your PC, if you wish then, I can use secure remote support to directly connect with your PC and help you to solve the problem,unless it is a hardware fault.
That is your choice, but the problem is most probably on your computer, so taking the printer to someone may not solve the problem and can you tell me, why don't you like to work with us, where thousands of customers are using our service everyday without any problem.