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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5075
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Same issue with ue as others with error message cgpdforaster

Customer Question

Same issue with ue as others with error message cgpdforaster quit but with me its using an Epson R3000 and iMac os10.12
JA: Can you guesstimate how old your Epson is? And just to clarify, what's the exact model?
Customer: Epson stylus Photo R3000. About a year old
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: iMac OS 10.12
JA: How long has this been an issue? What happened right before this popped up?
Customer: It has been an issue for about a week. Sometimes it does not happen but mostly with photos from Photoshop elements or Mac Photos.
JA: Anything else you want the printer expert to know before I connect you?
Customer: I go through the entire pre-printing setup and hit "print" and then sometimes program crashes but in any case message comes up.
Submitted: 6 months ago.
Category: Printers
Expert:  Kevin8472 replied 6 months ago.

How's it going.
Let me read of your question. Give me a minute.

Expert:  Kevin8472 replied 6 months ago.

Is this when you are printing? Is the error on the pc or printer?

Customer: replied 6 months ago.
Actually, the error pops up after I hit "print" and printing doesn't occur. The error message comes up on computer and printer sounds like its starting but spits out blank paper.
Expert:  Kevin8472 replied 6 months ago.

Could I connect and have a look?

Customer: replied 6 months ago.
How do we do that?
Expert:  Kevin8472 replied 6 months ago.

Just accept the remote assistance