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Ask John Your Own Question

John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5072
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I cannot unlock the machine. hp6600, i, i am not printing

Customer Question

I cannot unlock the machine.
JA: What's the make/model number of your printer? How old is it?
Customer: hp6600
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: i
JA: How long has this been an issue? What happened right before this popped up?
Customer: i am not printing from a computer
JA: Anything else you want the printer expert to know before I connect you?
Customer: no
Submitted: 2 months ago.
Category: Printers
Expert:  Nathan replied 2 months ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble with this but I'll do my best to help you.

Expert:  Nathan replied 2 months ago.

Can you tell me what you mean by "locked"? Is it giving you an error message?

Customer: replied 2 months ago.
it says that a paper that i was faxing is jammed in the machine but i cannot see any evidence of that
Customer: replied 2 months ago.
what else do you want from me
Expert:  Nathan replied 2 months ago.

I’ve attempted to accept your call request, but it appears to have failed on your end due to a payment issue. You may need to increase your deposit or clear a security hold on your account. I’ll resend a new phone offer from my end that may be more readily processed. If you prefer to continue here in chat, that is fine too. Just let me know either way.

Thanks,

Nathan