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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5075
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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THE PRINTER QUIT THE OTHER DAY WHEN I WAS COPYING SOMETHING,

Customer Question

THE PRINTER QUIT THE OTHER DAY WHEN I WAS COPYING SOMETHING , I KNEW THE YELLOW CARTRIDGE WAS GETTING LOW SO I PUT IN A NEW ONE , IT STILL WOULD'NT WORK . IT WILL PTINT OFF A PICTURE FROM MY PICTURE FILE OK . ALSO WHEN IT QUIT WORKING A ERR MESSAGE SHOWED UP ON THE PRINTER SCREEN BUT WENT AWAY TOO QUICKLEY AND I COULD'NT READ IT . THANK YOU WESLEY QUADE
JA: What is the exact make and model of your printer? And what kind of cartridges are you using?
Customer: THE PRINTER IS A CANON MG5200 AND I AM USING CANON CARTRIDGES
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: ITS A PC DELL AND WINDOWS 7
JA: How long has this been an issue? What happened right before this popped up?
Customer: IT JUST HAPPENED A COUPLE OF DAYS AGO
JA: Anything else you want the printer expert to know before I connect you?
Customer: I ALSO PUT IN A BLACK INK BECAUSE THE PRINTER SHOWED IT OUT
Submitted: 6 months ago.
Category: Printers
Expert:  Nathan replied 6 months ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble with this but I'll do my best to help you.

Expert:  Nathan replied 6 months ago.

Can you turn it on again and see if you can see any error codes on the printer screen itself, such as B200 for example?

Customer: replied 6 months ago.
i turned it on again no error codes . the only error code i saw was right after it happened , but it did not stay on the screen long enough to read it .
Expert:  Nathan replied 6 months ago.

Can you try to make a copy directly from the glass, and let me know if you are able to make a copy successfully?

Customer: replied 6 months ago.
does not print from the glass.
Expert:  Nathan replied 6 months ago.

But still no error codes, no flashing lights, etc?

Customer: replied 6 months ago.
still no error codes,no .flashing lights
Expert:  Nathan replied 6 months ago.

Which specific lights? Any particular pattern to those lights?

Customer: replied 6 months ago.
sorry i must have misspoke. there are no lights.
Expert:  Nathan replied 6 months ago.

So is it not even turning on at all at this point?

Customer: replied 6 months ago.
I GUESS WE ARE GETTING ALL MIXED UP HERE . THE PRINTER DOES TURN ON AND IT WILL PRINT A PICTURE FROM MY PICTURE FILE . BUT IT WON'T PRINT A COPY OF ANYTHING PUT IN THE COPIER TO COPY.
Expert:  Nathan replied 6 months ago.

Thank you for clarifying, and my apologies for missing your earlier message.

So are you not seeing anything on the printer display at all (cannot even access the copy function to initiate), or does it give an error, or does it attempt to print but outputs a blank/partial page?