Do you receive any specific error message?
Thank you for confirming.
Would I be able to connect to your computer to view and fix the issue?
That is an auto-generated offer. I am sending you a lowering offer for your issue
Okay, no problem. I can help you via this chatbox instead.
Click here: https://www.usa.canon.com/internet/portal/us/home/support/details/printers/inkjet-multifunction/mg-series-inkjet/mg3520
Scroll down to MG3500 series full drive and Software package and click on Select
Click on the "I have read" box and select DOWNLOAD
After the download is complete, please run the downloaded program to install. The new software may prompt you to setup your printer again but it will install the latest drivers to fix the issue.
Please let me know if that does not work for you otherwise if you can take a minute and use the rating system to rate our session as 3 stars or higher and press Submit so I am credited with helping you.
I have not heard back from you in a while -- If the issue is resolved, please rate our session as 4 stars or more and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.