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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5075
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Printing request from laptap showing printer off line -

Customer Question

printing request from laptap showing printer off line - model MFC L2700DW
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: 18-24/12 MFC L2700DW
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC Windows 8
JA: How long has this been an issue? What happened right before this popped up?
Customer: Protracted problems getting NBN sorted. Laptop functioning OK and internet connected now but printer offline
JA: Anything else you want the printer expert to know before I connect you?
Customer: Maybe cord connections are missing or wrong but any help is welcome
Submitted: 6 months ago.
Category: Printers
Expert:  Viet - Printer Tech replied 6 months ago.


I'm sorry about the issue. Is the printer connected to the computer with the USB cable? Or is the connection wireless?

What's the model of your internet modem / router device?
On your printer, can you go to Menu, then option Network -> WLAN -> Setup Wizard, then select / connect to your Wi-Fi / wireless network name and check? Please see full illustrations / instructions at the Brother website below:

; (you usually do not need to download / reinstall the printer's driver / software.)

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,