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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Stuck on load paper but paper is joaded, XP-31 maybe 3-4

Customer Question

stuck on load paper but paper is joaded
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: XP-31 maybe 3-4 years
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: pc windows
JA: How long has this been an issue? What happened right before this popped up?
Customer: no problem it is saying ink low
JA: Anything else you want the printer expert to know before I connect you?
Customer: no thanks
Submitted: 26 days ago.
Category: Printers
Expert:  Louie replied 26 days ago.

Hi and welcome to the site, I’m Louie. Sorry you had to wait awhile but I’ll do my best to help.

Initially, bear with us; re-confirm and post back with the complete model number of the printer.

Customer: replied 26 days ago.
XP-310
Customer: replied 26 days ago.
trying to print. message is load paper but paper is loaded.
Expert:  Louie replied 26 days ago.

A little more background info please:

  • • is this a fresh / new install;
  • • or it has been used as expected before and this fault just recent;
  • • how frequent are printing jobs done with the Epson XP-310?