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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5072
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I cannot get my hp officejet 6700 to print in color from my

Customer Question

I cannot get my hp officejet 6700 to print in color from my computer screen. All my cartridges are good and I cleaned the printhead and printout was good with color, but it did not change to include color from my pc screen. I have Microsoft 10 if that makes any difference. Thank you, Karen
JA: Can you guesstimate how old your OfficeJet is? And just to clarify, what's the exact model?
Customer: I guess it is at least 5 years old and it is an OfficeJet 6700 All in One Premium
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC Windows 10
JA: How long has this been an issue? What happened right before this popped up?
Customer: Ever since I upgraded to Windows 10
JA: Anything else you want the printer expert to know before I connect you?
Customer: No
Submitted: 4 months ago.
Category: Printers
Expert:  Viet - Printer Tech replied 4 months ago.

Hi,

I'm sorry about the issue. Does it copy color fine from the printer's glass?

Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you,

Expert:  Viet - Printer Tech replied 4 months ago.

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,