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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5072
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Display is showing no paper in MP Tray, when in fact it is

Customer Question

Display is showing no paper in MP Tray, when in fact it is half full
JA: What's the make and model of the printer?
Customer: Brother DCP 9040CN
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: Windows
JA: How long has this been an issue? What happened right before this popped up?
Customer: Noticed the problem yesterday so I turned the printer off and restarted it and it was ok. The problem has reappeared this morning and turning it off and on has not been successful. The machine has been fairly idle for 6 weeks as I have been on leave.
JA: Anything else you want the printer expert to know before I connect you?
Customer: That's all thank you
Submitted: 3 months ago.
Category: Printers
Expert:  Sudipto replied 3 months ago.

Hi, I'm Sudipto. Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP

Expert:  Sudipto replied 3 months ago.

Did you checked the paper settings from your PC? if the paper settings are wrong then, the printer may not detect the paper in the tray .