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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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My XP-630 is almost a year old and it has lately shown black

Customer Question

My XP-630 is almost a year old and it has lately shown black ink smears on letter paper as well as envelopes, black or color printing.. Can something inside be cleaned? It works very well otherwise. Dave
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: It is an Epson Model XP-630 and less than a year old.
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: Mac computer is a dell PC with a 8.1 Op.
JA: How long has this been an issue? What happened right before this popped up?
Customer: The smear started happening very small and now very large about a month ago
JA: Anything else you want the printer expert to know before I connect you?
Customer: I checked the problem out with the manager at the Office Max store where I purchased it and he suggested I call Epson since he has no way of getting in to the problem area in the box.
Submitted: 1 month ago.
Category: Printers
Expert:  Nathan replied 1 month ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble with this but I'll do my best to help you.

Expert:  Nathan replied 1 month ago.

Are you seeing this on the front (Printed side) or on the back?

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