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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I have a dell color laser printer 1230c. I have an issue

Customer Question

I have a dell color laser printer 1230c. I have an issue with the print coming out as ghost and black marks. I have gone thru the manual and cleaned the inside of the printer as instructed but it is still having the same issues. Any help you can provide would be very much appreciated.
JA: Can you guesstimate how old your Dell is? And just to clarify, what's the exact model?
Customer: hang on I will get the info.
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: I am printing from a Dell PC with windows 10. model is 1230c and I have had the printer for about six years. I have always used the proper dell toners.
JA: How long has this been an issue? What happened right before this popped up?
Customer: This first happened a couple of months ago after I replaced one of the toners
JA: Anything else you want the printer expert to know before I connect you?
Customer: no
Submitted: 24 days ago.
Category: Printers
Expert:  Kevin T replied 24 days ago.

How's it going.
Let me read of your question. Give me a minute.

Expert:  Kevin T replied 24 days ago.

Can you give me the serial number please?

Customer: replied 24 days ago.
SERIAL NUMBER IS - 0F482K-72211-8C1-0245
Expert:  Kevin T replied 24 days ago.

Could I connect and get some cleaning done?

Customer: replied 24 days ago.
No. Please send me what to look at and to clean and I will do it myself. Thank you.
Customer: replied 23 days ago.
If you cannot provide me with what I have requested, I would like a refund.

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