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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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It is showing that there is no communicaton with the

Customer Question

it is showing that there is no communicaton with the computer I have deleted and re-installed the printer. I have checked all cables nothing works. help
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: it is Lexmark 5600-6000 series X5650 purchased somewhere in early 2010
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: not sure this is my 83 year old aunt's computer.
JA: How long has this been an issue? What happened right before this popped up?
Customer: it is strange. she was able to print something last week but now it is saying no communication. the issue has been happening for about a month or longer
JA: Anything else you want the printer expert to know before I connect you?
Customer: I can't think of anything
Submitted: 1 month ago.
Category: Printers
Expert:  Cody replied 1 month ago.

Hello. My name is ***** ***** I will be assisting you today.

Expert:  Cody replied 1 month ago.

Can I remotely connect to your computer, so I can troubleshoot this issue with you?

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