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Ask John Your Own Question

John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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My printer used to be great ow almost every time I print,

Customer Question

Hi. My printer used to be great ow almost every time I print, every fw times It gets jammed up and spits out fifty or so pages of paper that has "error name: undefined Command: AHH BHH Operand Stack;
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: Brother laser color 3170 CDW..maybe a year or two old?
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: MAC os sierra 10.2.1
JA: How long has this been an issue? What happened right before this popped up?
Customer: 10.12.1
JA: Anything else you want the printer expert to know before I connect you?
Customer: I was fine until I started rinted more for graduate chool, from my laptop, academic articles from websites...
Submitted: 28 days ago.
Category: Printers
Expert:  Kevin T replied 27 days ago.

How's it going.
Let me read of your question. Give me a minute.

Expert:  Kevin T replied 27 days ago.

Can you give me the serial number of the printer please?

Customer: replied 27 days ago.
U63478M3J316516
Expert:  Kevin T replied 27 days ago.

Could we arrange a time for me to connect and have a look?