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Ask John Your Own Question

John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Need to correct the "printer in state of error" It's an HP

Customer Question

need to correct the "printer in state of error"
JA: What's the make/model number of your printer? How old is it?
Customer: It's an HP Deskjet 1510 All-in-one series
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: My computer is also HP S2031, printer is new , not sure what system I'm running
JA: How long has this been an issue? What happened right before this popped up?
Customer: It was printing and scanning beautifully but when I went to print a secure document last Monday it started.
JA: Anything else you want the printer expert to know before I connect you?
Customer: just that I checked connections, and have new black ink in printer, low color ink
Submitted: 27 days ago.
Category: Printers
Expert:  Nathan replied 27 days ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble with this but I'll do my best to help you.

Expert:  Nathan replied 27 days ago.

Can you tell me if you are seeing any lights, error messages, etc on the printer itself?

Customer: replied 27 days ago.
actually I just got it going myself, my I get a refund on my card please?
Expert:  Nathan replied 27 days ago.

Thanks for the update.

You may do that from the account/help page.