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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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10.92.02 cartridges not engaged For hp 4700, 8 years old, PC

Customer Question

10.92.02 cartridges not engaged For hp 4700
JA: Can you guesstimate how old your HP is? And just to clarify, what's the exact model?
Customer: 8 years old
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC XP
JA: How long has this been an issue? What happened right before this popped up?
Customer: just after changing the toner
JA: Anything else you want the printer expert to know before I connect you?
Customer: no
Submitted: 27 days ago.
Category: Printers
Expert:  Kevin T replied 27 days ago.

How's it going.
Let me read of your question. Give me a minute.

Expert:  Kevin T replied 27 days ago.

What's the serial number of the printer?

Customer: replied 26 days ago.
I don't know where I can read the Serial Number. It's a Color Laser Jet HP4700dn.