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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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NOT PRINTING LOOK AT WHATS PRINTING AND A AMAZON PAGE IS

Customer Question

NOT PRINTING LOOK AT WHATS PRINTING AND A AMAZON PAGE IS STUCK IN THE PRINT QUE AND CANNOT CLEAR IT.
JA: What's the make/model number of your printer? How old is it?
Customer: HP PHOTOSMART 6510
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: HP PC WINDOWS 10
JA: How long has this been an issue? What happened right before this popped up?
Customer: ABOUT A WEEK. CANT REMEMBER.
JA: Anything else you want the printer expert to know before I connect you?
Customer: I DON'T THINK SO
Submitted: 1 month ago.
Category: Printers
Expert:  Cody replied 1 month ago.

Hello. My name is ***** ***** I will be assisting you today.

Expert:  Cody replied 1 month ago.

Can I remotely connect to your computer, so I can troubleshoot this issue with you?

Customer: replied 1 month ago.
great
Customer: replied 1 month ago.
I think Ive covered it all. I've tried to get rid of the amazon page and can't
Customer: replied 1 month ago.
I've updated payment method. I put spaces in
Expert:  Cody replied 1 month ago.

ok want to try it again?

Customer: replied 30 days ago.
I've been hesitant about using you. My credit card company called and told me your company has charged my account $5, $18, and $39 twice. And nothing been done.
Expert:  Cody replied 29 days ago.

I don't see that anything has been accepted, can you contact customer service to see what is going on with your billing?

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