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Can you please remove the power to the printer (so unplug it from the power socket).
Then wait 10 minutes, connect the power again to the printer, turn it on and tell me please if it is now operating correctly.
Let me know the results please
ok, for all customer service question you can email***@******.***
For the printer problem, remove the cartridges and use a Q-Tip with cleaning alcohol or warm water and clean out the area where the ink cartridges go in.
Let it dry, put the ink back in and tell me if it then functions please.