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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Windows did an update to my PC and now the printer is not

Customer Question

Windows did an update to my PC and now the printer is not connected to the laptop
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: The printer is only a couple of months old. It is an HP office jet Pro 6830
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: It is a PC
JA: How long has this been an issue? What happened right before this popped up?
Customer: About a week.
JA: Anything else you want the printer expert to know before I connect you?
Customer: no.
Submitted: 28 days ago.
Category: Printers
Expert:  Cody replied 28 days ago.

Hello. My name is ***** ***** I will be assisting you today.

Expert:  Cody replied 28 days ago.

Can I remotely connect to your computer, so I can troubleshoot this issue with you?

Expert:  Cody replied 28 days ago.

payment had failed, I'll send a lower offer