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Richard
Richard, Technician
Category: Printers
Satisfied Customers: 31190
Experience:  Printer and scanner problem resolver for over 15 years
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MY PRINTEY DRUM LIGHT COME ON AND WILL NOT PRINT, BROTHER

Customer Question

MY PRINTEY DRUM LIGHT COME ON AND WILL NOT PRINT
JA: What's the make/model number of your printer? How old is it?
Customer: BROTHER 420
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC DESK TOP
JA: How long has this been an issue? What happened right before this popped up?
Customer: JUST STARTED YESTERDAY
JA: Anything else you want the printer expert to know before I connect you?
Customer: NO
Submitted: 28 days ago.
Category: Printers
Expert:  Richard replied 28 days ago.

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the printer (so unplug it from the power socket).

Then wait 10 minutes, connect the power again to the printer, turn it on and tell me please if it is now operating correctly.

Let me know the results please

Customer: replied 28 days ago.
drum light still come on
Expert:  Richard replied 28 days ago.

ok, please do the following

For HL printers:

  1. Change the drum, keep the front door open while the printer is on;
  2. Press and hold the “GO” button until all lights are lit;
  3. Once all light are lit, release the “GO” button and close the front door;
  4. Make sure the drum light is off;
  5. The counter is reset.

For MFC, DCP multiple function machines:

  1. Open the front door where you put the cartridge in, push the “clear” or “option” button;
  2. It will prompt you: “Change drum, 1-Yes, 2-No”;
  3. Press 1, accept, the machine will reset the drum life.
  4. Close the front door

Does it then clear?