My name is***** am sorry to hear that you are having this issue.
I will be glad to assist you with this.
The best option will be to use a screen connect remote session so that I can connect to your computer directly and do this for you.
I will send you the info.
HP has a tool called HP Print and Scan Doctor to diagnose and resolve printing and scanning problems. Download and run HP Print and Scan Doctor<<<click here<< to quickly and automatically perform several troubleshooting tasks known to resolve this issue. When this link is clicked, HP Print and Scan Doctor is downloaded using your Internet browser's download capabilities.
go to the printer lcd control panel and Print the report from the Network Settings or Network Setup menu. Let me know the network connectivity please.
There should be a solid blue wireless light on the printer if it is still connected to your network.
okay, that means it is not connected.
Then if it is still blinking try these steps please>
bookmark the page, you can click on it and come back. There is also a link in your email.
Hi. My name is***** the interruption. My fault for not reading everything.
Hello, I am pleased to have the opportunity to assist you. My name is ***** ***** I can help you solve your problem. i am sorry that you have not received the assistance that you need, and I can give it to you now. What is your computer operating system?
You have had two previous experts opt out. I am Joel, and I will work with you until your problem is solved.
"What do you mean by this statement: Could not send an email because the MAil would not accept password"?
In my opinion, they gave you too much information without seeking feedback from you to determine what was actually needed to solve your problem. I am glad that your problem has been solved. Thank you for choosing Just Answer.
You said "That issue has been resolved by my IPS. It was a password *****" I thought that you meant that it was your only problem. I can work with you to install the printer drivers now that your printer is connected to your wifi network.
Why don't you los the attitude and start communicating about solving the problem instead of bringing up all these side issues. I do not work on hacked systems. If you want to take this step by step, I know what needs to be done. Let'sstart there.
You may have been communicating clearly all along, but there has been so much extraneous information introduced by the experts, that I am not clear at all about what you are referring to when you say "we need to correct the address as stated above".
I apologize for my attitude. I just want to solve your problem and not talk about anything else. I have a procedure that always works, and I can give your the directions interactively when the time is good for both of us to cooperate.
Now we are moving forward now with the installation procedure. This thorough method that I have developed.always works. First, please do the following:
Reset Printing System - If there are no other printers installed on the mac, the printing system should be reset, in order to guaranty a clean installation. Use Apple icon in the top left corner of your screen to select System Preferences. Open the Printers & Scanners window. Hold the CTRL key down and user the select button on you mouse to click anywhere in the left side of the printer window. The select Reset Printing System on the menu.
Now we are moving forward with the installation procedure. This thorough method that I have developed, always works. First, please do the following:
[If there are other working printers, instead of resetting the printing system, just remove the print server icons for the printer that is not working, and skip resetting the printing system, since it may not actually be necessary. If it becomes necessary, It may have to be done later, followed by a reinstallation of the printer we are working on an addition of the other printers to restore them.]
Reset Printing System - If there are no other printers installed on the mac, the printing system should be reset, in order to guaranty a clean installation. Use Apple icon in the top left corner of your screen to select System Preferences. Open the Printers & Scanners window. Hold the CTRL key down and user the select button on you mouse to click anywhere in the left side of the printer window. Then select Reset Printing System on the menu.
Please let me know when you have completed the first step, and I will give you the next step. Each step must be
Each step must be done in the order given in order for the process to work.
Use the Apple icon in the top left corner of your screen to select System Preferences. Open the Printers & Scanners window.
Here is a link to an illustrated article that explains in more detail:
I have not sent any text messages to your cell phone. A notification email goes out automatically after each of my replies.
If your user account is the only account on your mac, you should have administrator privileges. The password ***** is must the password ***** you use to login to your mac after you restart it.
Yes, I have an interactive chat session display. A notification message goes out to your email address each time I reply to you. I am not aware of any text messages. Are you getting those too, or are they the same emails going to your smartphone?
There are several steps in the process. Allow me to remind you that you had a password ***** executing the first step.
I am going to give you the whole procedure, so that you will know what is involved and where we are going with it. hen you can let me know where you are having problems. Here is the procedure:
Uninstall Printer Software - Use Finder to open the System Preferences > Applications folder and locate the subfolder for your printer. Drag the entire folder into the Trash folder.
Restart Computer System - Use the Apple icon to restart your computer operating system. You can rejoin this conversation by selecting the link in your notification email.
Download Printer Software - Select the following link to download the Full Feature Printer Software and Driver package for your printer and operating system:
LINK FOR SPECIFIC PRINTER FROM OFFCIAL MANUFACTURER'S SUPPORT WEBSITE
Install Printer Software - If you do not see a Run button, use your Finder to locate the downloaded printer file in the Downloads Folder. Use the select button on the mouse to select the heading on the Date column and sort the download files by date, so that the required file is at the top of the list. Select the file to open it, and follow the prompts to install the software.
Print Test Page - Use Apple icon in the top left corner of your screen to select System Preferences. Open the Printers & Scanners window. Highlight the print server icon for your printer and use the menu button on your mouse to open the Print Properties menu. Select the Print Test Page button in the Printer Properties dialog box.
When you have completed all the steps above, you will no longer receive the error message that you have sent me several times now.
Fine. I must leave too. We will catch up later.
You are welcome. At Just Answer we guarantee your satisfaction with our service or you do not have to pay.