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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Our artisan 810 puts out more than 1 sheet and some times

Customer Question

Our artisan 810 puts out more than 1 sheet and some times more when we print some thing, can this be fixed
JA: What's the make/model number of your printer? How old is it?
Customer: Epson artisan 810 about 4 years old
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC MICROSOF 10
JA: How long has this been an issue? What happened right before this popped up?
Customer: 3 OR 4 MOUTHS
JA: Anything else you want the printer expert to know before I connect you?
Customer: NO
Submitted: 27 days ago.
Category: Printers
Expert:  Lorenz Vauck replied 27 days ago.

Dear Client,

thank you very much for your question. My name is***** am a computer expert since 17 years and I will be assisting you today.

Can it possibly be the case that this started to happen after a Windows 10 update (Anniversary Edition, which was released ~August this year) and that it was all fine before?

Thanks for your patience and best regards,

Lorenz Vauck