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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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It is offline and has 8 jobs in queue. Want to get on line

Customer Question

It is offline and has 8 jobs in queue. Want to get on line and reduce to one printing job, What do I do?
JA: What's the make/model number of your printer? How old is it?
Customer: just ought it two weeks ago. HP Envy 5660.. haven't used much
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: acer laptop. Printer worked Saturday evening.
JA: How long has this been an issue? What happened right before this popped up?
Customer: Nothing just tried to print this morning and it said offline
JA: Anything else you want the printer expert to know before I connect you?
Customer: Just would like most of jobs out of queue. Multiple tries to print same doc. from word.
Submitted: 27 days ago.
Category: Printers
Expert:  Viet - Printer Tech replied 27 days ago.

Hi,

I'm sorry about the issue. Is the printer connected to the computer with a USB cable? Or is the connection wireless?

Are you currently able to make a copy from the printer's glass (not printing from the laptop)?

Please reply at the box below. Thank you,

Expert:  Viet - Printer Tech replied 27 days ago.

Does your Acer laptop have Windows XP, Vista, or 7 or 8 or 10?

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

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