I'm sorry about the issue. Is the printer connected to the computer with a USB cable? Or is the connection wireless?
Are you currently able to make a copy from the printer's glass (not printing from the laptop)?
Please reply at the box below. Thank you,
Does your Acer laptop have Windows XP, Vista, or 7 or 8 or 10?
Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,