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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Windows did an update and now my Brother MPC-L2700DW won't

Customer Question

Windows did an update and now my Brother MPC-L2700DW won't print. it gives error message that there's no paper
JA: What's the make and model of the printer?
Customer: MPC-L2700DW
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC Windows 10.0
JA: How long has this been an issue? What happened right before this popped up?
Customer: A few days. At first, system did not recognize printer at all so I re-installed the printer
JA: Anything else you want the printer expert to know before I connect you?
Customer: no
Submitted: 26 days ago.
Category: Printers
Expert:  Lorenz Vauck replied 26 days ago.

Dear Client,

thank you very much for your question. My name is***** am a computer expert since 17 years and I will be assisting you today.

Can I remotely connect to your computer please, so that I can directly analyze and resolve the problem for you while you can relax and watch me doing it on your screen? This is an optional service with a one-time flat fee, regardless of how long it will take me to fix the problem. We can resume it at any time, without additional costs. It also is safe, as you will be watching your screen and we will chat there as well, so that you will always know what I will be doing next while fixing the problem.

Thanks for your patience and best regards,

Lorenz Vauck

Customer: replied 26 days ago.
ok
Expert:  Lorenz Vauck replied 26 days ago.

OK, great, please request a remote-assistance then. Thank you.