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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I have an HP Photosmart Plus B209a printer, but since I

Customer Question

Hi. I have an HP Photosmart Plus B209a printer, but since I upgraded my Mac OS to 10.12.1, I have had problems with scanning. Is my printer now not compatible with my system? Is there an upgraded driver? Thanks
JA: What is the machine's exact make and model? And can you guesstimate how old it is?
Customer: All I can tell you is what I messaged - Photosmart Plus B209a - about 7-8 years old?
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: Mac Book Pro - 10.12.1 OS
JA: How long has this been an issue? What happened right before this popped up?
Customer: It worked just fine.
JA: Anything else you want the printer expert to know before I connect you?
Customer: That's all.
Submitted: 26 days ago.
Category: Printers
Expert:  technicalcat replied 26 days ago.

Hello, and thank you for using this service.

Sorry you are having trouble. I will help you now.

Is this printer connected directly to the computer with a USB cable, or are you connecting with a wireless network?