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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5072
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I had a paper jam (My first ever and I have had the printer

Customer Question

I had a paper jam (My first ever and I have had the printer 5 years!) I removed the paper but a part tore. Now I get the error message 6A81. I have looked everywhere for a small piece of paper but cannot find it
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: It is a Canon MX892. It is about 5 years old
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: I'm using a PC using Windows 10
JA: How long has this been an issue? What happened right before this popped up?
Customer: I was printing a large document and I had lots of papers in the out tray when the paper jammed. First time it has ever happened
JA: Anything else you want the printer expert to know before I connect you?
Customer: I can't think of anything
Submitted: 3 months ago.
Category: Printers
Expert:  Richard replied 3 months ago.

Hi there and welcome

Did you get the piece of paper that tore, out of the printer as well?