Printer Repair Questions? Ask IT Technicians for Answers ASAP
Hi, I'm Nathan.Sorry to hear that you're having trouble with this but I'll do my best to help you.
These symptoms point to either a clogged/contaminated print head, or a faulty print head (or the logic board that controls it).You can try going into the setup/maintenance menu on the machine and running the “clean print head” function repeatedly, up to 5 times total, testing after each.If it still doesn’t print anything, you’ll need to do a manual cleaning as a next step.
Let me know how the built in cleaning function works, and I’ll guide you through the manual steps next, if needed.Best regards,
Can you please try making a copy, from the glass (in black mode) and let me know if that comes out blank as well?
This is intended to be an ongoing conversation, I cannot provide a resolution without the requested details.
We are all independent techs here, so I have no access to any billing matters; I'm just the tech spending my own personal time trying to help.