Hi, I'm Nathan.Sorry to hear that you're having trouble with this but I'll do my best to help you.
These symptoms point to either a clogged/contaminated print head, or a faulty print head (or the logic board that controls it).You can try going into the setup/maintenance menu on the machine and running the “clean print head” function repeatedly, up to 5 times total, testing after each.If it still doesn’t print anything, you’ll need to do a manual cleaning as a next step.
Let me know how the built in cleaning function works, and I’ll guide you through the manual steps next, if needed.Best regards,
Can you please try making a copy, from the glass (in black mode) and let me know if that comes out blank as well?
This is intended to be an ongoing conversation, I cannot provide a resolution without the requested details.
We are all independent techs here, so I have no access to any billing matters; I'm just the tech spending my own personal time trying to help.