My name is***** am sorry to hear that you are having this issue.
I will be glad to assist you with this.
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Try these steps please.
In some cases, a printer reset can clear the error message.
Step 1: Reset the printer
To reset the printing mechanism, unplug the printer, wait, and then plug the printer in again.
Turn the printer on, if it is not already on.
Wait until the printer is idle and silent before you continue.
With the printer turned on, disconnect the power cord from the rear of the printer.
Unplug the power cord from the wall outlet.
Wait at least 60 seconds.
Plug the power cord back into the wall outlet.
HP recommends connecting the printer power cord directly to the wall outlet.
Reconnect the power cord to the rear of the printer.
Turn on the printer, if it does not automatically turn on.
The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.
Wait until the warm-up period finishes and your printer is idle and silent before you proceed.
Step 2: Print a Printer Status Report
Printing a test page verifies that the hardware functions correctly.
Load U.S. Letter or A4 size, unused, plain white paper into the input tray.
On the control panel, touch the Right Arrow ().
Touch Setup ().
Touch the Down Arrow () to scroll to Reports.
Touch Reports, and then touch Printer Status Report. The Printer Status Report prints.
If these steps resolved the issue, and the test page prints, there is no need to continue troubleshooting.
If the issue persists, continue with the next solution.
If the test page does not print, continue with the next solution.
Solution two: Clear any jammed paper
Jammed paper can cause the carriage to stall. Clear any jammed paper from the rear of the printer and the printer trays.
Video of clearing a paper jam
The following video demonstrates how to clear a paper jam.click here to play the video on YouTube.
My name is David.
To resolve the issue please follow the instructions below to perform a semi-full reset.
First, turn OFF the printer.
Next, wait for 10 seconds then turn it ON again.
Right when the printer turns ON, immediately press the back button (arrow icon) on the front panel of the printer 4 times.
If you did it correctly (quick enough), the support menu will appear. If not then repeat the process until the menu appears.
To access the resets menu navigate through to the right until you see the resets menu. Then under the resets menu select the semi-full reset and the printer will start the reset process.
Once reset is complete try printing again.
Please let me know if this resolves the issue.