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Syseng
Syseng, Engineer
Category: Printers
Satisfied Customers: 6388
Experience:  Microsoft Certified with over 17 years experience in system integration and development
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Printer says printer failure. I turned off and on again,

Customer Question

printer says printer failure. I turned off and on again, same problem. Worked fine on Friday.
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: HP officejetpro 8600, 2 years
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC, not sure what operating system
JA: How long has this been an issue? What happened right before this popped up?
Customer: worked on Friday, came in this morning and not working
JA: Anything else you want the printer expert to know before I connect you?
Customer: no
Submitted: 1 month ago.
Category: Printers
Expert:  tyroneboman replied 1 month ago.

Hi ,

My name is***** am sorry to hear that you are having this issue.

I will be glad to assist you with this.

You can reply to me here by typing in the box below please.

Try these steps please.

In some cases, a printer reset can clear the error message.

Step 1: Reset the printer

To reset the printing mechanism, unplug the printer, wait, and then plug the printer in again.

  1. Turn the printer on, if it is not already on.

  2. Wait until the printer is idle and silent before you continue.

  3. With the printer turned on, disconnect the power cord from the rear of the printer.

  4. Unplug the power cord from the wall outlet.

  5. Wait at least 60 seconds.

  6. Plug the power cord back into the wall outlet.

    NOTE:

    HP recommends connecting the printer power cord directly to the wall outlet.

  7. Reconnect the power cord to the rear of the printer.

  8. Turn on the printer, if it does not automatically turn on.

    The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.

  9. Wait until the warm-up period finishes and your printer is idle and silent before you proceed.

Step 2: Print a Printer Status Report

Printing a test page verifies that the hardware functions correctly.

  1. Load U.S. Letter or A4 size, unused, plain white paper into the input tray.

  2. On the control panel, touch the Right Arrow ().

  3. Touch Setup ().

  4. Touch the Down Arrow () to scroll to Reports.

  5. Touch Reports, and then touch Printer Status Report. The Printer Status Report prints.

  • If these steps resolved the issue, and the test page prints, there is no need to continue troubleshooting.

  • If the issue persists, continue with the next solution.

  • If the test page does not print, continue with the next solution.

Solution two: Clear any jammed paper

Jammed paper can cause the carriage to stall. Clear any jammed paper from the rear of the printer and the printer trays.

Video of clearing a paper jam

The following video demonstrates how to clear a paper jam.click here to play the video on YouTube.

Customer: replied 1 month ago.
I did all the unplugging things. When came back on, just says printer failure. There are no arrows showing for me to make copy.
Customer: replied 1 month ago.
are you still there?
Expert:  Syseng replied 1 month ago.

Hello,

My name is David.

To resolve the issue please follow the instructions below to perform a semi-full reset.

First, turn OFF the printer.

Next, wait for 10 seconds then turn it ON again.

Right when the printer turns ON, immediately press the back button (arrow icon) on the front panel of the printer 4 times.

If you did it correctly (quick enough), the support menu will appear. If not then repeat the process until the menu appears.

To access the resets menu navigate through to the right until you see the resets menu. Then under the resets menu select the semi-full reset and the printer will start the reset process.

Once reset is complete try printing again.

Please let me know if this resolves the issue.

Thanks,

David.

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