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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I have this issue with my canon image class that can print

Customer Question

hi there i have this issue with my canon image class that can print but not scna error 9923
JA: Has your Canon done this before? And can you guesstimate how old it is?
Customer: its 1 year old hasn't happened before i have an apple computer and recently upgraded the operating system
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: El Capitan OS Mac desktop
JA: How long has this been an issue? What happened right before this popped up?
Customer: just tried today and the message came up tried reinstalling drives restarting the computer etc nothing changed error connecting with scanner (-9923) thats the message i get but it prints fine
JA: Anything else you want the printer expert to know before I connect you?
Customer: nope
Submitted: 28 days ago.
Category: Printers
Expert:  Ashik replied 28 days ago.

Hi and Welcome. My Name is ***** ***** I look forward to assisting you today with your question.

Are you able to make copies from the printer itself ?

Customer: replied 28 days ago.
i am its just a scanning issue