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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5072
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I keep getting a message to say that my printer cover is

Customer Question

Hi, I keep getting a message to say that my printer cover is open but it isn't. Very frustrating… I have a Brother HL-3150CDN. Any suggestions would be greatly appreciated!
JA: Just to clarify, what's the exact make and model of your machine?
Customer: Brother HL-3150CDN
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: Mac OS 10.8.5
JA: How long has this been an issue? What happened right before this popped up?
Customer: Nothing it's just started when I tried to print something just now. Has been fine previously.
JA: Anything else you want the printer expert to know before I connect you?
Customer: No I don't think so, thanks
Submitted: 4 months ago.
Category: Printers
Expert:  Michelle replied 4 months ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

Expert:  Michelle replied 4 months ago.

I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.

Expert:  Michelle replied 4 months ago.

how old is the printer?

Customer: replied 4 months ago.
I have solved the problem. Please cancel this service. Thank you.

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