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tyroneboman
tyroneboman, Technician
Category: Printers
Satisfied Customers: 9267
Experience:  Repair and Service Technician
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C002 error message on Canon Pixma 882, No, it hasn't done it

Customer Question

C002 error message on Canon Pixma 882
JA: Has your Canon done this before? And can you guesstimate how old it is?
Customer: No, it hasn't done it before. But it happened right after I installed a new print cartridge. Perhaps it didn't click all the way in and now it's jammed. The print heads won't move
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: Mac
JA: How long has this been an issue? What happened right before this popped up?
Customer: I put in a new ink cartridge
JA: Anything else you want the printer expert to know before I connect you?
Customer: No
Submitted: 1 month ago.
Category: Printers
Expert:  tyroneboman replied 1 month ago.

Hi,

My name is***** will be glad to assist you.

This error indicates that an internal error has occurred which may be resolved by resetting the printer.

Please follow these steps for isolating and resetting the printer:

1. Open the printer's front cover, and then open and close the print head lock lever (do not remove the print head).

2. Make sure all ink tanks are seated properly.

3. Make sure all packing materials have been removed.

4. Make sure no paper is jammed in the printer.

5. Disconnect the printer cable from the printer.

6. Close the front cover and turn the printer off.

7. Unplug the printer from the power source, and then plug it back in after five minutes.

8. Power on the printer.

If the error returns, the printer will require service options.

Expert:  tyroneboman replied 1 month ago.

Please reply and let me know if you need any other assistance,

Also, please take a moment to rate my service by choosing one of the stars at the top then click submit.

Thank you!

Expert:  tyroneboman replied 27 days ago.

did that work for you?

Customer: replied 27 days ago.
It's fixed, but I did not have to follow your directions
Expert:  tyroneboman replied 27 days ago.

okay, I am glad to hear that you got it working.

Thanks for letting me know.