I'm sorry about the issue. Is there any error or message?
Are you currently able to make a copy from the printer's glass (not printing from the computer)?
Is the printer connected to the computer with the USB cable? Or is the connection wireless?
Please reply at the box below. Thank you,
Thank you. Can you please put a piece of document or photo faced down on the printer's glass, then press the Copy button / option on the printer, then does it copy fine or not?
Thank you. What's the status of the Wi-Fi / wireless icon on the printer's screen?
Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?Please reply at the box below. Thank you,
I'm sorry. With direct remote support, it will be quicker and easier for you as I will do all the troubleshooting steps for you. And wireless printing issue can be complicated. How about with a small amount as shown for direct remote support? Please let me know; we guarantee our service. Thank you,
I'm sorry. I'm not affiliated with HP nor with your computer manufacturer. I'm an independent support tech. HP support can be slow, and they will not help you if your printer is out of warranty. Also, HP likely won't help you since your printer is currently copying fine, which means there is nothing wrong with the printer, then the issue is not with your printer, but with your computer.
Please let me know if you'd like me to fix the printing issue quickly for you right now; we guarantee our service. Thank you,