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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I have an apple desk top and a canon 920 printer. For months

Customer Question

I have an apple desk top and a canon 920 printer. For months the scanner worked just fine. Now I get an error occured message.
JA: Has your Canon done this before? And can you guesstimate how old it is?
Customer: The printer is about two years old. It's refused to scan for about three months, so I've used a friend's computer and scanner. Now I really need mine to work,
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: MAC. I have no idea what operating system
JA: How long has this been an issue? What happened right before this popped up?
Customer: It's been going on about three months. Just one day it would not scan. It prints just fine
JA: Anything else you want the printer expert to know before I connect you?
Customer: NO
Submitted: 1 month ago.
Category: Printers
Expert:  Sudipto replied 1 month ago.

Hi, I'm Sudipto. Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP