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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5072
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Trying to print out airline ticket. printer onlyprints out

Customer Question

Trying to print out airline ticket. printer onlyprints out 1st page which says iitinerary and receipt, but gives no information
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: hp 7640 6 weeks
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: Dell laptop os10
JA: How long has this been an issue? What happened right before this popped up?
Customer: 3 days, just had best buy geek help set it up
JA: Anything else you want the printer expert to know before I connect you?
Customer: don't think so
Submitted: 3 months ago.
Category: Printers
Expert:  Viet - Printer Tech replied 3 months ago.

Hi,

I'm sorry about the issue. Are you able to print out anything else fine, such as a document, or a picture, or an email message, etc.?

Please reply at the box below. Thank you,

Expert:  Viet - Printer Tech replied 3 months ago.

Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,