How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask John Your Own Question
John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5075
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
23822421
Type Your Printers Question Here...
John is online now
A new question is answered every 9 seconds

Getting another computer is using this printer message on my

Customer Question

Getting another computer is using this printer message on my canon printer. Tried rebooting, etc. nothing works
JA: Has your Canon done this before? And can you guesstimate how old it is?
Customer: No it has not. Only about 4-6 months old
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: Tried both. Windows 10 and latest on ipad
JA: How long has this been an issue? What happened right before this popped up?
Customer: Just noticed today. Used it a couple of days ago with no problem. No notice ofrob
JA: Anything else you want the printer expert to know before I connect you?
Customer: no thanks
Submitted: 6 months ago.
Category: Printers
Expert:  babyxdeja replied 6 months ago.

Hello. My name is ***** ***** I will be assisting you today.

Expert:  babyxdeja replied 6 months ago.

Can I remotely connect to your computer, so I can troubleshoot this issue with you?

Customer: replied 6 months ago.
Customer: replied 6 months ago.
I am currently on an iPad. Is there a way to switch to a pc or will the iPad work
Expert:  babyxdeja replied 6 months ago.

need to be on computer that is having issue

Expert:  babyxdeja replied 6 months ago.

Checkin in if you need help with this still?

Related Printers Questions