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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I have a canon printer that frequently says "filter failed"

Customer Question

I have a canon printer that frequently says "filter failed" Sometimes it just sends through a blank piece of paper and sometimes it prints part of a job.
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: About 2 months MG 2500
JA: What happened right before this popped up? What troubleshooting have you tried?
Customer: Un plugging printer from computer, turning printer on and off.
JA: Anything else you want the camera expert to know before I connect you?
Customer: No thank you, ***** ***** do I make my printer work. Most of what I want printed is a word document
Submitted: 26 days ago.
Category: Printers
Expert:  Jason Jones replied 26 days ago.

Hello,
I am the person that will be helping you today.

May I start a secure remote assistance session with you so that I can better help you resolve this problem? When the remote session begins, a chat window will appear that we can use to communicate with each other.

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Thank you,
Jason