How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Joel Kalman Your Own Question

Joel Kalman
Joel Kalman, Engineer
Category: Printers
Satisfied Customers: 599
Experience:  I am an MIT graduate with a Master of Science degree in Electrical Engineering from UC Berkeley.
76287196
Type Your Printers Question Here...
Joel Kalman is online now
A new question is answered every 9 seconds

Error 5011, Canon Pixma MG6420, PC, It came up about a week

Customer Question

Error 5011
JA: What's the make/model number of your printer? How old is it?
Customer: Canon Pixma MG6420
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC
JA: How long has this been an issue? What happened right before this popped up?
Customer: It came up about a week ago. The ink cartridges were empty, so I changed them
JA: Anything else you want the printer expert to know before I connect you?
Customer: haven't been able to print since
Submitted: 3 months ago.
Category: Printers
Expert:  Kevin8472 replied 3 months ago.

How's it going.
Let me read of your question. Give me a minute.

Expert:  Kevin8472 replied 3 months ago.

Hi

Can you give me the serial number of the printer please?

Customer: replied 3 months ago.
ADDC04369
Expert:  Kevin8472 replied 3 months ago.

Problem

On your Canon printer, the cartridge holder will not move into the centre. Additionally, if you go to print, a message appears on the computer or printer display indicating Error 5011. It advises to turn your printer off and on again which doesn’t resolve the problem.

Solution

Get the printer repaired by the provider or manufacturer.

Please rate me above

Customer: replied 3 months ago.
It does move. I have cleaned it, and when I lift the cover, it moves to the middle
Customer: replied 3 months ago.
The error message appears when I turn the printer on, not when I submit a job
Expert:  Kevin8472 replied 3 months ago.

The error above is a hard-ware error that canon will only fix. I am sorry. :\

Please rate me above

Customer: replied 3 months ago.
Why did I have to pay you to tell me that?
That's what the error message says.
The error goes away when I hit ON and STOP simultaneously, hit STOP four times.
Then the printer turns on just fine, but doesn't print
Customer: replied 3 months ago.
Are you gone?
Expert:  Joel Kalman replied 3 months ago.

Here is a video

Expert:  Joel Kalman replied 3 months ago.

which shows how to repair your printer

Customer: replied 3 months ago.
it's the wrong printer.
Expert:  Joel Kalman replied 3 months ago.

I know that it is not the same model, but it still shows the amount of work involved in disassembling your printer and the action taken to solve the problem. Unless you are prepared to disassemble your printer and perform the necessary cleaning tasks, you should take the advice of the previous expert and have your printer repaired or replaced.

Related Printers Questions