Hi. My name is***** you for your question and the opportunity to assist.
Can you tell me which version of Windows you were using with the scanner previously?
There was a payment failure. Your bank may have blocked the transaction.
There are Windows 10 drivers available for the scanner here:
You may want to call the toll free number on the card and inquire with them.
I'm an expert here and don't work in that area.
I don't understand. What is the issue?
I only answer questions on this site and don't work in billing, payments or subscriptions but
customer service can help you at this number: 1.***-***-****
On the bottom right of this page is an Order ID number. Call the toll free number above
and let customer service help you resolve this. I have no idea what the problem is
but I"m sure they can help you with that just as I can help you with the scanner.