How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask John Your Own Question
John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5072
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
23822421
Type Your Printers Question Here...
John is online now
A new question is answered every 9 seconds

I am trying to print from LR cc to my epson r3000 and the

Customer Question

I am trying to print from LR cc to my epson r3000 and the print dialog keeps saying "The paper source selected in the printer driver does not match the paper loaded in the printer" I have changed the paper, settings even tried to print from the printer. I am using Julianne Kost dialog on printing using LR
JA: Can you guesstimate how old your Epson is? And just to clarify, what's the exact model?
Customer: Epson Stylus Photo R3000
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: At least 3 or years old
JA: How long has this been an issue? What happened right before this popped up?
Customer: Just today, but haven't been printing anything in a while. Printing from Mac and newest upgrade
JA: Anything else you want the printer expert to know before I connect you?
Customer: no
Submitted: 4 months ago.
Category: Printers
Expert:  Kevin8472 replied 4 months ago.

How's it going.
Let me read of your question. Give me a minute.

Expert:  Kevin8472 replied 4 months ago.

The setting for the drawer could be set in 3 places

  • The printer
  • The Driver
  • or the application

Could you let me connect to check this out?

Customer: replied 4 months ago.
Connect to my computer?
Expert:  Kevin8472 replied 4 months ago.

Yes, If possible.

Customer: replied 4 months ago.
Tell me what to do
Expert:  Kevin8472 replied 4 months ago.

Right click on your printer and go to printer properties, what drawer is set?

Customer: replied 4 months ago.
Not seeing this. I have error dialogue up thoigh
Expert:  Kevin8472 replied 4 months ago.

Close the error. Click start, printers and right click your printer and go to properties.

Customer: replied 4 months ago.
I am printing through light room on a mac. No start that I know of. My son groans at.t people like me.
Customer: replied 4 months ago.
I have my printer box open
Expert:  Kevin8472 replied 4 months ago.

Can you let me see a screenshot?

Customer: replied 4 months ago.
sure, how?
Expert:  Kevin8472 replied 4 months ago.

Just take the screenshot and attach it here.

Customer: replied 4 months ago.
I'm sorry, I don't know how to take a screen shot.
Expert:  Joel Kalman replied 4 months ago.

Hello, I am pleased to have the opportunity to assist you. My name is ***** ***** I can help you solve your problem. I am sorry for the problems that you have had with the previous expert. What is your computer operating system?