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crash2199
crash2199, Technician
Category: Printers
Satisfied Customers: 17208
Experience:  5+ years as Tech
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Er and always shows a jam when there is none, 8715 HP Officw

Customer Question

er and always shows a jam when there is none
JA: What's the make/model of your device? How old is it?
Customer: 8715 HP Officw Jet about 2 months old
JA: How long has this been going on? What troubleshooting have you tried?
Customer: took it to a service center but merely discovered the thicker photo paper would not feed and I did not have a paper jam
JA: Anything else you want the electronics expert to know before I connect you?
Customer: no
Submitted: 4 months ago.
Category: Printers
Expert:  crash2199 replied 4 months ago.

Hi Robert,

Please open any lids on the printer and look for any paper jams.

If you see a jam, please remove the paper. If you do not see a jam, please close the lid(s) then power off the printer.

Unplug the printer from the wall outlet then wait 1 minute.

Plug in the printer and power on the printer then wait another minute.

Check to see if the issue continues.

If the issue continues, please reply back here otherwise if you can take a minute and use the rating system to rate our session as 3 stars or higher and press Submit so I am credited with helping you.

Expert:  crash2199 replied 4 months ago.

I have not heard back from you in a while -- If the issue is resolved, please rate our session as 3 stars or more and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.