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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I'm trying to register my pinnacle pro 901 it is telling me

Customer Question

I'm trying to register my pinnacle pro 901 it is telling me that it is not a valid serial number
JA: What's the make/model number of your printer? How old is it?
Customer: I'm not sure exactly how old it is I got it from my sister but on the back of it it says model number 444–302 and it says serial number 000N632385K
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: Dell Inspra Ron laptop with Windows 7
JA: How long has this been an issue? What happened right before this popped up?
Customer: I'm trying to register it and it won't let me because it says it's not a valid serial number
JA: Anything else you want the printer expert to know before I connect you?
Customer: I was able to get the printer to print but not color
Submitted: 1 month ago.
Category: Printers
Expert:  Nathan replied 1 month ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble with this but I'll do my best to help you.

Expert:  Nathan replied 1 month ago.

Hello Gregory,

Registration is not going to work for this printer for 2 reasons - she may have previously registered it, and even if she didn't it wouldn't be accepted because this is quite an old model that is no longer supported, there is no warranty for it, and so there is no benefit to registering.

As for the printing issues, there are several other concerns there, are you sure you're on windows 7 and not updated to windows 10?

Customer: replied 1 month ago.
I'm on Windows 7 professional
Expert:  Nathan replied 1 month ago.

Okay did you use the disc that came with the printer to install it?

Customer: replied 1 month ago.
No
Expert:  Nathan replied 1 month ago.

So how did you install the printer?

Customer: replied 1 month ago.
I went to Lexmark online and got an app for my iPhone and my laptop
Expert:  Nathan replied 1 month ago.

The phone is not going to work, it isn't supported.

For the windows 7, you need to use this driver: http://support.lexmark.com/index?docLocale=en_US&page=content&segType=recommendedSegmentOS&id=DR16121&locale=EN&userlocale=EN

Expert:  Nathan replied 28 days ago.

Hello, it appears your question is still open.

Do you need more help with this?

Please note: You have already paid your fee to the site; I'd like to help you and provide value for that fee, but I do need to communicate with you here to do so.

Nathan